I too recently had an experience with less than perfect customer service and it landed one of our group in the hospital. For years our church women gather at a large hotel in Lexington very close to Keeneland as a matter of fact. Last year a young lady went and having an extreme allergy to feathers was taken ill with a severe asthma attack requiring hospitalization.
This year well prior to the event this same hotel was notified in writing of this issue and was told on numerous occasions and through various venues to be sure the room assigned to this person was well cleaned and all feather containing articles removed. Guess what. Oh yes it did
Most of the group arrived early and it was addressed but not to the extent it needed to be. The staff came in and removed the feathered items… period. They did not clean the room. Guess what. Oh yes it did. She had another attack, had to go back to the emergency room and after all that had to cancel her vacation plans for the following week.
Of course, not all bad customer service can lead to a life or death situation and this is an extreme case. It’s a matter of paying attention to the details no matter the setting… a hotel, a restaurant, a printing business. We must all pay attention to the details and usually it's as easy as doing what you promised you would. (Of course you could always go above and beyond!)
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